In case of encountering errors
Case 1: “System Update Required” Error
Case 2: “PhyziosStudioLauncher” Error
Case 3: In case you see a window that requests you to install Microsoft .NET Framework
Please install .NET Framework first and then retry installation of PHYZIOS Studio.
Case 4: In case you cannot draw anything in the canvas at Drawing Studio
We’re sorry but Drawing Studio doesn’t properly work on your PC due to required specifications reasons. Currently we are working to lower the standard of required specifications. Thank you for your patience. You can check the latest information regarding the required specifications at the “News” area of the top page.
Case 5: "Security Warning" Error
IF you see an error that says "Your current security settings don't allow to this file to be downloaded," please try the following steps.
1. Select "Internet Option" in Control Panel.
2. Click the "Security" tab.
3. Click "Default Level".
4. Press "OK".
Case 6. "Cannot download the application" Error
If you try to run PHYZIOS Studio without Internet Explorer, you will see the following error message. To avoid this error, please use Internet Explorer 8 or 7.
Cannot download the application.
The application is missing required files.
Contact application vendor for assistance.
CASE 7: "An error occurred in the application you were using." error message
If you see the above error message after logging on to PHYZIOS Studio, click on Help menu then choose "About Internet Explorer" to check your browser version. The pop-up will display the browser version and whether your Internet Explorer is a 64-bit Edition or not. In case you are using the 64-bit edition, please try the following steps.
1. Copy the URL displayed in the address window of the 64-bit Internet Explorer.
2. Paste the URL in the address window of the other Internet Explorer window (the one you used when you visited PHYZIOS Studio (www.phyzios-studio.net))
3. Add the URL to bookmark. Please visit PHYZIOS Studio via this bookmark from the next time.
We will support the 64-bit Edition of Internet Explorer in the future. Thank you for your patience.
Case 8. In case you cannot play PHYZIOS Studio even after saving "PhyziosStudioLauncher.application".
Questions about PHYZIOS Studio Application
Q. Does PHYZIOS Studio run on Mac?
Yes! Please download plug-in for Mac
here.
Q. Does PHYZIOS Studio support Windows XP and Windows Vista 64 bit OS?
PHYZIOS Studio supports the 64-bit Edition of Windows OS, but
currently manual setting is required. Please see
Case 7 in the FAQ
page.
Q. Do I have to install Microsoft .NET Framework?
Yes. You need to install .NET Framework version 3.5 SP1 or later.
Q. How can I check the version of .NET Framework installed on my PC?
You can check the method at the Microsoft Developers Network website:
Q. Which version of OpenGL should my PC support?
Version 2.1 or later is required.
Q. How can I check which version of OpenGL my PC supports?
You can check it with the application available at the following website:
(Use at your own risk.)
Q. If I press directional keys during gameplay, the game screen starts scrolling and it becomes hard to see where my character is.
The whole web page scrolls if you press directional keys when the focus is not on the page. If this happens, please click the game screen to get the focus back to normal.
Q. I cannot run PHYZIOS Studio.
The administrator account is required to run this application. Please log in as Administrator.
Questions about User Support
Contact
Click
here to contact Phyzios User Support.
Withdrawal
In case you would like to withdraw, please contact us via
Contact Form. In the form, select "Withdrawal from the service" in the Question tag and make sure you enter your registered email address.
In case you don't receive emails from us
Please double check your email address before clicking the "Confirm" button so that you can receive our reply. Also, please check your Spam folder as our reply might be located there.
What is a tag?
Q. What is a tag?
A tag is a search keyword or category label that you can associate with scenes/games. It can be any word or phrase that's relevant to the scene/game. A tag helps you find scenes and games which have something in common or the same tags as your scenes/games.
Any PHYZIOS Studio user can assign up to 10 tags to each scene/game. Tags assigned by creators of the scenes/games are displayed with an asterisk (*). These tags can be deleted only by the creators, while other tags can be deleted by any users.